Conduct hotel site tours for walk-in guests if Sales Manager is not on property.
Provide the highest quality of service to the customer always, set example for immediate and hotel wide staff.
Take inquiries and walk-ins that come into the hotel for group and/or meeting room business in the absence of the Sales Manager.
Handle all social inquiries and social business walk-ins.
Assist with administrative tasks.
Must be able to analyze business to make profitable decision for the hotel whether it fits, quote rates and quote room rentals.
Responsible for preparation and distribution of all outgoing correspondence pertaining to your property from the Sales Manager/Director of Sales i.e., faxes, proposals, contracts, thank you letters, regret letters, sales kits, comp night certificates.
Must have knowledge of Brand Systems and use daily for all group and transient business.
Responsible for all meeting room events booked by Director of Sales as follows: prepare banquet event orders, send out banquet event orders to clients, greet all meeting room & social event contacts prior to events, advanced payments, direct bill authorizations, credit card authorizations, check-in with contact during break-times, lunch and after the event.
Group maintenance call for rooming lists, enter rooming list, route charges, release blocks after cut-off, watch blocks to see if we need to increase or decrease block when reservation method is individual call-in, enter final pick up in Brand System.
Preparation and distribution of 10-day packet BEOs & Group Resumes.
Post Meeting Room charges.
Make all direct bill reservations and apply to direct bill account.
Handle all group special requests Shuttle requests group & individual, amenity form distribution and follow up, reservation cards.
Responsible for sales file maintenance.
Make sure collateral is in stock. Bring to attention of Director of Sales when running low on any collateral.
Knowledge of front desk check-in, check-out, answering phones, transferring calls, making reservations, etc.
Assist Director of Sales in planning of property specific sales blitzes and client events.
Involvement in community activities and hotel programs.
Use of all Hilton Tools, Front Desk, e-tools, Hilton Honor program, SalesPro and Meeting Broker.
Attend and participate in weekly sales, staff and other meetings as assigned.
Attend any brand required training as well as Ascent Hospitality required training.
Responsible for knowing respective hotels emergency procedures.
Carry out reasonable request by Management that you can perform.
Comply with company policies and procedures.
Be knowledgeable of occupancy, average rate and RevPar goals.
Excellent communication and interpersonal skills.
Highly responsible, reliable, and ethical.
Well organized and detail-oriented.
Ability to multi-task.
Proficiency in Microsoft office applications.
At least one year of prior hotel experience
Command of the English language both written and verbal.